Returns & Refunds policy

At Hi5 Ethnics, we take great pride in curating a beautiful collection of Indian traditional wear — each piece thoughtfully chosen to bring grace and charm to your wardrobe. Our designs are limited in quantity and carefully handled with love, which is why all sales are final.

We do not accept returns, exchanges, or refunds on any purchases, whether made online or in-person. However, we always encourage our customers to experience our collection in person before purchasing.

In-Person Shopping

You are warmly welcome to visit our home boutique in Brampton, ON, by appointment.

Here, you can see, feel, and try on a variety of kurtas and ethnic outfits in a relaxed setting, ensuring you find exactly what you love before making a purchase.

Our goal is for you to leave completely happy with your selection — no returns necessary.

Online Orders

For our online shoppers, we strive to present our products as accurately as possible through detailed photos, descriptions, and size information.

Please note that slight variations in color, texture, or fitting may occur due to lighting, screen settings, and fabric nature.

If you would like a closer look before purchasing, we’re delighted to offer video call support — so you can view the fabrics, designs, and fits virtually, just as if you were visiting in person.

To arrange a video call or ask any questions before placing your order, feel free to reach us at:

📧 hi5ethnics@gmail.com

📞 +1 (647) 773-9193

Once an order is confirmed and payment is completed, it is considered final.

Damaged or Defective Items

We take the utmost care in checking every piece before shipping. In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of delivery at hi5ethnics@gmail.com

Contact Us

If you have any questions about this policy, our products, or wish to schedule a visit or video call, we would love to hear from you.

📧 hi5ethnics@gmail.com

📞 +1 (647) 773-9193